Shopping Policy

Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 4.00pm would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).

LIVING & PACE will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address.

If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at hello@livingandpace.com

Online promotions are only applicable for online purchases.

We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

We do not accept claims for missing orders. If you have not received your order within this period, please contact us immediately to check on the status of your order online with the provided courier company information.

We do not accept any shipments made to P.O.Box address.

If you believe that delivery is severely overdue, please send our Customer Service Department an email at hello@livingandpace.com and we will take appropriate action. (Please include the Order Invoice Number).

Shipping and delivery is free for any purchase above RM450.00. Orders below that amount will require customers to pay for courier charge.

Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use NINJA VAN MALAYSIA (Mapletree Logistics Hub, Unit 3.1, Jalan 22, 1, Persiaran Jubli Perak, Seksyen 22, 40300 Shah Alam, Selangor) as our standard delivery courier. Delivery usually takes between 3 to 5 business days.

Our standard delivery charges per order are as follows:

• For West Malaysia: Delivery charge for per transaction is RM10.00.
• No delivery to East Malaysia at this moment.

Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday and 9.00am – 1.00pm on Saturday. We only deliver to addresses in West Malaysia.

For Service and price information, Package status and Proof of delivery, please email to hello@livingandpace.com.

It is the customer’s obligation to enter the correct delivery address details at the time of ordering. Living And Pace Asia Sdn. Bhd. will not be held liable for any loss or damage resulting from late delivery.

Late delivery does not constitute a failure of our agreement, and does not entitle you to the right to cancel an order.

Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.

At LIVING & PACE, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website “preview.innochannel.com.my/livingandpace”.

All goods sold and sent are Non-Refundable, please inspect your order immediately upon arrival. Sign on the delivery slip to accept your purchase, only after you are completely satisfied with it. Signature on the delivery slip means ‘total acceptance of goods’.

If you have any questions on our return policy, please contact our Customer Service team at hello@livingandpace.com and it would be our pleasure to assist you.

We guarantee that each product / accessories you order is WYSIWYG (what you see is what you get). However there may be some variation in color, size by millimeter, lighting in background and etc.

Prices of goods, services, delivery and other charges displayed on LIVING & PACE website are current at the time of display.

Product prices listed on LIVING & PACE website are subjected to variation & changes without advanced notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free, that might be caused by accidental typography.

We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we will inform you within 1 business days and seek your kind understanding in the delay of the shipment pertaining to stock availability.

If you have any questions on items that are not available online, please contact our Customer Service team at hello@livingandpace.com.

We currently accept all relevant credit and debit cards including Visa, Mastercard, and online local online banking through iPay88. We accept payment in Malaysia Ringgit (MYR) only.